Chinese carbon gravel bike - Tideace

Rhadooo wrote:

I have the exact same problem, frame left from Workswell in november, shipped via XDB, still in Czech republic in customs. 

I sent a message to Tideace through PayPal about the situation and on Monday I'll be asking PayPal to refund my money.  I heard that in December the EU cracked down on antidumping of Chinese sporting goods, specifically bike stuff, so I have a feeling these frames will never get through Customs the way they are.  I'd be happy to have my money back or have Tideace send me another frame through EMS or some other form at no extra cost.  We'll see what happens...

ndbike wrote:

I sent a message to Tideace through PayPal about the situation and on Monday I'll be asking PayPal to refund my money.  I heard that in December the EU cracked down on antidumping of Chinese sporting goods, specifically bike stuff, so I have a feeling these frames will never get through Customs the way they are.  I'd be happy to have my money back or have Tideace send me another frame through EMS or some other form at no extra cost.  We'll see what happens...

It's weird because the tracking number says that it was in dutch customs for almost the entire month of december, after that it left for the Czech republic and then silence for two weeks.
 

I'll send the workswell guys an email, they said in december there were some customs problems and I should be patient, but this is getting a bit weird.

Rhadooo wrote:

It's weird because the tracking number says that it was in dutch customs for almost the entire month of december, after that it left for the Czech republic and then silence for two weeks.
  

I'll send the workswell guys an email, they said in december there were some customs problems and I should be patient, but this is getting a bit weird.

That looks exactly like my tracking number and I've had enough.  If XDB can't get them through Customs then send them back to China, which they can do, and let Tideace (and workswell) sort it out later.  In the meantime, give me money back.

I am really interested in the workswell WCB-R-125 bike and love the geometry except for the laid back seatpost. Has anyone looked for a non setback seatpost? Does a 3t charlie seatpost fit this frame? If so that would be great, otherwise might I be able to fit a 27.2 or 31.6 seatpost into the frame with a cut off piece of the current seatpsot post. It seems to me that with this low seat tube angle that the position of the rider would be so far back not to need any setback. Can anyone comment on the fit?
Thanks Patrick

ndbike wrote:

That looks exactly like my tracking number and I've had enough.  If XDB can't get them through Customs then send them back to China, which they can do, and let Tideace (and workswell) sort it out later.  In the meantime, give me money back.

Did you manage to get an answer from Tideace? there seems to be a national holiday in China now, two weeks vacation. The guys at Workswell told me that xdb are working during this period

Rhadooo wrote:

Did you manage to get an answer from Tideace? there seems to be a national holiday in China now, two weeks vacation. The guys at Workswell told me that xdb are working during this period

Tideace is not helping at all.   I asked for a solution and they just keep saying wait.  The XDB tracking number shows no movement since January 18th.  I asked PayPal to refund my money because it will soon be 3 months since I paid and I still don't have the frame.  Tideace lied to PayPal and said the frame had been delivered.  I had to reopen the dispute and explain to PayPal again that nothing has been delivered and that they should actually look for themselves at the tracking number, not just rely on what Tideace says.  

I contacted XDB directly too.  They haven't been very helpful either.  They just keep saying they're working on it.  I've never seen something take so long to pass customs.  I don't think the frame is ever going to make it through.  It's not just my frame thought.  I've read in other forums it's frames, wheels, etc... for people all across Europe.  I just hope PayPal actually looks at things this time and refunds my payment through their buyer protection.  If they don't, I don't think I'll ever use PayPal again.

I read on a forum that there is guy with a set of carbon mtb wheels stuck in the Czech Republic too with XDB and he did his payment, and now dispute directly through Aliexpress.  He had his money refunded to him.

What I've taken away from this mess so far is 1. I will never have something shipped by XDB again.  2.  I don't think I'd ever buy from Tideace again either. 

If I had saved my money up over the last 3 months I could have bought a real 3T Exploro at this point instead of trying to save money buying a Chinese knock off that now I don't have or the money I spent on it.

ndbike wrote:

Tideace is not helping at all.   I asked for a solution and they just keep saying wait.  The XDB tracking number shows no movement since January 18th.  I asked PayPal to refund my money because it will soon be 3 months since I paid and I still don't have the frame.  Tideace lied to PayPal and said the frame had been delivered.  I had to reopen the dispute and explain to PayPal again that nothing has been delivered and that they should actually look for themselves at the tracking number, not just rely on what Tideace says.  

I contacted XDB directly too.  They haven't been very helpful either.  They just keep saying they're working on it.  I've never seen something take so long to pass customs.  I don't think the frame is ever going to make it through.  It's not just my frame thought.  I've read in other forums it's frames, wheels, etc... for people all across Europe.  I just hope PayPal actually looks at things this time and refunds my payment through their buyer protection.  If they don't, I don't think I'll ever use PayPal again.

I read on a forum that there is guy with a set of carbon mtb wheels stuck in the Czech Republic too with XDB and he did his payment, and now dispute directly through Aliexpress.  He had his money refunded to him.

What I've taken away from this mess so far is 1. I will never have something shipped by XDB again.  2.  I don't think I'd ever buy from Tideace again either. 

If I had saved my money up over the last 3 months I could have bought a real 3T Exploro at this point instead of trying to save money buying a Chinese knock off that now I don't have or the money I spent on it.

Aliexpress refunds immediately if you open a dispute, unfortunately I did not do the purchase via Aliexpress, so I'll wait two more weeks and see if I can get a refund via PayPal. The advantage is that it's winter here but none the less, 4 months for a frame to be shipped from China to Europe....I probably had more chances to walk to China and back in that time.
Your package also stuck in the Czech republic?
Also, how did you manage to contact XDB? they are not answering the email.

Rhadooo wrote:

Aliexpress refunds immediately if you open a dispute, unfortunately I did not do the purchase via Aliexpress, so I'll wait two more weeks and see if I can get a refund via PayPal. The advantage is that it's winter here but none the less, 4 months for a frame to be shipped from China to Europe....I probably had more chances to walk to China and back in that time.
Your package also stuck in the Czech republic?
Also, how did you manage to contact XDB? they are not answering the email.

\n \nI sent an email to xdb at these two email addresses with the tracking number Tideace had given me. \n \nxmxdbgs@163.com \n402349097@qq.com \n \nYes, my frame was stuck in the Netherlands for nearly all of December and then it went to the Czech Republic at the very end of December and has been there ever since.

ndbike wrote: I sent an email to xdb at these two email addresses with the tracking number Tideace had given me. xmxdbgs@163.com 402349097@qq.com Yes, my frame was stuck in the Netherlands for nearly all of December and then it went to the Czech Republic at the very end of December and has been there ever since.

That first one I also sent an email (last month in english and one today in chinese)

So it's the same route, Netherlands and then Czech republic, they also gave a UPS tracking number, for a shipment from the Netherlands, but that's still at "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." I should have ordered via EMS, probably by now it would have arrived.

What a f*** up situation... 
Responsability is from Tideace, they're know not to take care of shipment really well . Remember they sent me the wrong frame... and send my frame to an Italian guy, who had to start a dispute to get his money back.
I think they are NOT prepared for situations like that.
Yes, you pay way less than a 3T, and yes, this is a very good frame (at least for me so far, more than 400km no issues) but it's not my "main" bike. If i wanted a 3T as my main bike, i would have bought a 3T instead of risking my money on Chinese guys that don't know how to deal with shipments...

Thanks for all the info here, i got mine this monday.
Frame looks good but dont have any of the parts i plan to use, and i wont be riding much if any until the snows melt so might take a month or two before i actually build this.

Ordered from aliexpress and shipped by xdb, got to finland in 22 days so clearly doable but looks like a crapshoot.

tfl wrote:Thanks for all the info here, i got mine this monday.
Frame looks good but dont have any of the parts i plan to use, and i wont be riding much if any until the snows melt so might take a month or two before i actually build this.

Ordered from aliexpress and shipped by xdb, got to finland in 22 days so clearly doable but looks like a crapshoot.

Nice !!! What Mavic are they ? I discovered last week that Mavic's 2018 cassettes are for MTB only. Since 11s MTB are shorter than 11s road, i'm pretty much f***d 😃 Had to buy an MTB cassette..

ndbike wrote: I sent an email to xdb at these two email addresses with the tracking number Tideace had given me. xmxdbgs@163.com 402349097@qq.com Yes, my frame was stuck in the Netherlands for nearly all of December and then it went to the Czech Republic at the very end of December and has been there ever since.

Did you manage to get your money back? My frame reached UPS finally and is on it's way, left Nurnberg today.

Rhadooo wrote:

Did you manage to get your money back? My frame reached UPS finally and is on it's way, left Nurnberg today.

To make a long story short, no I didn't get my money back, but the frame arrived on Wednesday (3 months to the day from when it left China).  So initially, all is good.  However, in my impatience and desperation to have a frame I did something else (another upcoming story).  I'll try to post my impressions of the Tideace fame finish quality when I have a chance.

razorimages wrote:

Nice !!! What Mavic are they ? I discovered last week that Mavic's 2018 cassettes are for MTB only. Since 11s MTB are shorter than 11s road, i'm pretty much f***d 😃 Had to buy an MTB cassette..

Mavic Crossrides from my 29", i need them for my mtb so they wont be the wheels i use

razorimages wrote:3rd ride with the tideace.
Went on wide gravel roads, some rocky sections. 

The frame feels awesome... If it does not brake over time, it's a real bargain over a 3T Exploro. 
As i said, very responsive, but this time i've tested it on descents as well, and it's super fun. It's not "Cannondale Slate fun" though You can't push to hard, it's not a MTB. I believe that for you guys who will put 650B, it's going to be awesome.

One last techy hint : my saddle was slipping backwards when riding. So i put skateboard grip on its rails. Problem solved. 
And carbon paste on the seatpost solved the slide issue.

Picture of the day on the trail... Cheers !

 

Hi! How is your bike now? Is everything Ok? Did you make some improvements?

Hey Andrew, here’s the bike now.
Nothing has been broken over 1000km . I changed the wheels for 27.5 to use tubeless tires for comfort. Overall after 8 month : still happy !!!!

razorimages wrote:Hey Andrew, here’s the bike now.
Nothing has been broken over 1000km . I changed the wheels for 27.5 to use tubeless tires for comfort. Overall after 8 month : still happy !!!!

That is great that everything is Ok! The bike looks cool with 27,5 wheels!

Just as general info, I ended up selling mine before I ever built it. In the mess of waiting for it to arrive (over 2 month wait) I bought a 3T Exploro Team frameset. The guy that bought my Tideace sent me a photo the other day of the steer tube, and it had broken right above the head tube, below the stem. Now I’m trying to get Tideace to send a new fork under warranty. Also, he told me he is having a terrible time keeping the seat post from slipping into the frame when riding.

Hi all,
this is mine.   I bought the frame from BXT  (was a little cheaper than tideace) and built with Rival/Force1(mixed) and handmade 27.5 wheels (mavic xc421 rims and novatec 791 hubs)
Unlucky the 42 teeth chainring didn't fit and i had to go lower with 38. If i knew that i surely went on double crank in the front ( i like the Campy Potenza HO 11 )
Other issues are that BXT doesn't provide front thru axle so I had to try some from other aliexpress sellers, and the .......    fu.....ing slippery seatpost 
I'm looking for a valid solution yet. Any suggestion is apreciated
Luckly at this time the bike runs good
./b