Cycle Oregon

I wanted to share my experience with Cycle Oregon: (cycleoregon .com)  regarding an event I signed up and their cancellation policy. I signed up for the Gavel 2023 ride, I paid in full the event, parking and tent fees and for an event jersey, a total of $483.78. Three weeks before the event my wife was required to attend meetings in Spain and would be gone the weekend of the ride.We have two small children and no family childcare available.

I called Cycle Oregon to ask if I could get a refund and was told “no”, but that I could sell my ticket as long as all the necessary information was provided. It’s important to note that the event was sold out and there was a waiting list. 

Two days after my phone conversation, I received an email to say my event ticket was canceled. I wrote to Cycle Oregon to ask if I would be receiving a refund or if I was able to still sell my ticket, I received no reply. When I called to ask the same questions, I was told that there would be no refund and my ticket was canceled and I couldn’t sell or transfer it.

 I have never delt with any travel or tour group that has a zero refund policy. Essentially, Cycle Oregon has my $483.78 and now will sell my ticket to someone on the waiting list, making twice the profit at my expense. This is nothing less than outright theft. The zero refund policy is antiquated and unfair. I would encourage anyone interested in participating any of their rides to full consider the consequences, over which you may have no control. I can say with all certainty I will never book another ride with them.