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I had the same experience as JTW, I reached out to them through chat once and then a few weeks later they followed up. They threw in a bunch of "upgrades" like titanium stem and seat post, upgraded finish and a hefty…
I bought a 270 last year and I toow kept for a sale. Eventually I contacted them via chat and over the course of a couple sessions got a pretty good deal. Ended up with upgraded finish, ti seat post, stem and ultegra…